Payment Policy for Simple Luiss

Effective Date: December 26, 2024

At Simple Luiss, we are committed to providing a seamless shopping experience for all our customers. This payment policy outlines the types of payment methods we accept, how we process payments, and our payment-related terms. By shopping with us, you agree to the terms outlined below. Please read through the details carefully.

1. Payment Methods Accepted

We strive to offer a range of convenient payment options to suit all of our customers. Currently, we accept the following forms of payment:

  • Credit and Debit Cards: We accept all major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: PayPal is a secure and trusted way to pay for your order online. If you choose to pay via PayPal, you will be redirected to their website to complete your transaction.

  • Apple Pay: For customers shopping on compatible devices, Apple Pay offers a quick and secure checkout process.

  • Google Pay: We also accept Google Pay for a fast and convenient checkout experience for mobile users.

  • Bank Transfers: For larger orders, we offer the option to pay via bank transfer. This option may require additional processing time, so please contact our customer service team at info@simpleluiss.com if you prefer this method.

  • Gift Cards and Promo Codes: If you have a Simple Luiss gift card or a promo code, you can use it during the checkout process to redeem discounts or credits. Ensure that your gift card or code is entered correctly to apply it to your order.

2. How Payments Are Processed

Once your order is placed and you select your preferred payment method, the payment will be processed securely through our payment gateway. Here is how it works:

  • Credit & Debit Cards: After entering your card details, your payment is securely processed, and your order will be confirmed once the payment is approved. You will receive an order confirmation email with all the details of your purchase.

  • PayPal: If you select PayPal as your payment method, you will be redirected to the PayPal website to complete the transaction. Once PayPal confirms your payment, we will receive a notification, and your order will be processed.

  • Bank Transfers: If you choose to pay via bank transfer, please note that the order will not be shipped until payment has been confirmed. Processing times for bank transfers may take longer, so please allow time for the payment to be received before expecting any shipment.

  • Gift Cards and Promo Codes: When using a gift card or promo code, the value will be deducted from your order total at checkout. If the gift card value exceeds your order total, the remaining balance will be saved for future use.

3. Order Confirmation and Payment Approval

Once your payment is successfully processed, you will receive an order confirmation email. This email will contain details about your order, including:

  • Order number
  • Item(s) purchased
  • Shipping information
  • Total amount paid

If there is an issue with your payment (such as insufficient funds or incorrect card details), we will notify you via email and ask for an alternative payment method to process your order. Orders that are not paid for within a certain period will be canceled.

4. Security and Privacy

Your security is a top priority at Simple Luiss. We utilize SSL encryption and secure payment gateways to protect your personal and payment information. Your payment details are processed through highly secure channels, and we do not store sensitive data such as credit card numbers.

Additionally, we comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure all payment transactions are safe and secure.

We also respect your privacy. Your personal information will only be used to process your order and deliver your products. For more information on how we handle your data, please refer to our Privacy Policy.

5. Billing Information

Please ensure that the billing information you provide during checkout matches the information associated with your payment method. Incorrect billing information may result in payment processing errors or delays. If the billing address is incorrect, the payment will be declined, and your order will not be processed until corrected.

6. Taxes

All orders placed on Simple Luiss are subject to sales tax based on the applicable tax rate for your location. Sales tax will be calculated at checkout and added to your total order price. For international customers, customs duties, taxes, and other fees may apply based on your country’s regulations. These fees are the responsibility of the customer.

7. Cancellations, Refunds, and Returns

If you wish to cancel or modify your order after it has been placed, please contact our customer service team immediately at info@simpleluiss.com. Orders that have already been processed and shipped cannot be canceled.

  • Refunds: We offer refunds for eligible returns according to our Return Policy. Refunds will be processed to the original payment method once we receive and inspect the returned item(s).

  • Partial Refunds: If you return part of your order (e.g., some items from a multi-item purchase), we will issue a partial refund based on the returned items’ value.

  • Exchanges: If you wish to exchange an item, please reach out to us to arrange the exchange process.

8. Payment Issues and Declined Transactions

If your payment is declined or we encounter issues with processing your payment, we will notify you immediately. It is important to check for any issues with the payment method you’ve selected (such as an expired credit card, insufficient funds, or incorrect billing details).

If your payment is not successful, you will need to update your payment information and re-submit your order. Simple Luiss reserves the right to cancel any orders that are not paid in full or where payment issues persist.

9. Contact Us

If you have any questions or concerns regarding your payment or this payment policy, please feel free to reach out to our customer service team. We are happy to assist you!

Thank you for choosing Simple Luiss. We are committed to providing you with a smooth and secure payment experience. Enjoy shopping with us!