Shipping Policy for Simple Luiss

Effective Date: December 26, 2024

At Simple Luiss, we strive to provide an efficient and reliable shipping experience for all of our customers. This Shipping Policy outlines the shipping methods, costs, delivery times, and other essential information to ensure that you receive your orders in a timely manner. By placing an order with us, you agree to the terms and conditions of this policy. Please review the details carefully.

1. Shipping Methods

We offer a variety of shipping options to meet the needs of our customers. The available shipping methods may vary depending on your location and the size of your order. Our shipping partners include well-known carriers such as:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL

At checkout, you will be able to select your preferred shipping method. Please note that the availability of certain carriers may vary based on your shipping address.

2. Processing Time

All orders are processed within 1-2 business days after payment confirmation. Business days are Monday through Friday, excluding holidays. Please note that orders placed on weekends or holidays may experience a slight delay in processing.

If there are any unexpected delays in processing your order, we will notify you via email with an updated estimated shipping date.

3. Shipping Costs

Shipping costs are calculated based on the shipping method you select, the weight and dimensions of your order, and the delivery destination. The total shipping cost will be displayed at checkout before you finalize your purchase.

  • Free Shipping: We offer free standard shipping on orders over a certain amount (as specified on our website). Please check our homepage for current promotions and free shipping thresholds.

  • Flat Rate Shipping: For certain regions, we offer flat-rate shipping to help make the cost predictable.

  • International Shipping: We offer international shipping for most countries. International shipping costs are calculated based on the destination, and customs fees may apply. Please note that customs fees, duties, and taxes are the responsibility of the recipient and are not included in the shipping cost at checkout.

4. Estimated Delivery Times

Delivery times vary depending on the shipping method chosen and the delivery destination. Below are the estimated delivery times for each shipping method:

  • Standard Shipping (Domestic): Typically, 3-7 business days
  • Expedited Shipping (Domestic): Typically, 2-3 business days
  • Two-Day Shipping: Guaranteed delivery within 2 business days
  • Overnight Shipping: Next-day delivery for orders placed before 12 PM (noon)

International Shipping: Delivery times for international orders vary depending on the destination country. On average, international shipments may take between 7-21 business days.

Please note that these are estimated times and delays may occur due to factors outside of our control, such as adverse weather, customs processing, or carrier issues.

5. Order Tracking

Once your order is shipped, we will send you a shipping confirmation email containing your tracking number and a link to track your order. You can use this information to monitor the status of your package as it makes its way to you.

If you have any issues with tracking or do not receive your tracking details, please reach out to our customer service team at info@simpleluiss.com for assistance.

6. Shipping Restrictions

We currently offer shipping to most locations in the United States and international destinations. However, certain items may have shipping restrictions based on size, weight, or destination country. If an item in your order cannot be shipped to your location, we will notify you immediately.

International Customers: Please be aware that you are responsible for any additional customs duties, taxes, or fees imposed by your country. Simple Luiss does not cover these costs, and they will be collected at the time of delivery.

7. Address Accuracy

To avoid delays or delivery issues, it is important that you provide an accurate and complete shipping address when placing your order. Please double-check your address, including apartment numbers, zip codes, and other relevant details. If your address is incorrect and the package is returned to us, you will be responsible for the cost of reshipping the item.

8. Order Modifications and Cancellations

If you need to make changes to your order (such as updating the shipping address or changing the shipping method), please contact our customer service team as soon as possible. We strive to accommodate changes, but once an order is processed and shipped, we are unable to make modifications.

To cancel an order before shipment, please contact us immediately at info@simpleluiss.com. If the order has already been shipped, you will need to follow our Return Policy for a return or exchange.

9. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, we recommend checking the tracking information provided in the shipping confirmation email. If your tracking number shows that the package is delayed or lost, please contact the carrier directly to inquire about the status of your shipment.

In the rare event that your package is lost, we will work with the carrier to investigate the situation and help resolve the issue. Please note that Simple Luiss is not responsible for any lost packages due to errors made by the shipping carrier. However, we will assist you in filing a claim with the carrier if necessary.

10. Signature Confirmation

For certain high-value orders, we may require a signature confirmation upon delivery to ensure that the package is safely received by the intended recipient. If this option is selected, you will be notified during checkout.

11. Customer Service and Support

If you have any questions or concerns regarding our shipping policy, tracking your order, or shipping-related issues, please don’t hesitate to reach out to our customer service team. We are happy to assist you!

12. Returns and Exchanges

For information on how to return or exchange items, please refer to our Return Policy. If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order so we can assist you with a return or exchange.

Last Updated: December 26, 2024.